Table of Contents
- Why getting ticketing right can make or break your PYO season
- Use your ticketing tools to take back control
- Optimise your pricing and capacity as the season changes
- Use add-ons to turn your PYO into a full-day attraction
- Time your ticket releases to suit crop conditions
- Social media ideas to drive bookings and engagement
- Use your data to boost loyalty and plan ahead
- Don’t forget the extra features (in Apps) that make a difference
- What this means for your business
Why getting ticketing right can make or break your PYO season
- Use your Beyonk tools to manage visitor numbers and reduce admin
- Optimise ticket pricing and availability based on crop readiness
- Turn visits into experiences with add-ons and upsells
- Make the most of your booking data to build loyalty and forecast demand
- Keep your crowd picking with great social media
Use your ticketing tools to take back control
- Use capacity settings per timeslot to align visitor numbers with crop size and field condition (better for all day slots vs 15min slots)
- Enable guest self-serve so customers can amend bookings without calling
- Customise confirmation emails to share picking instructions and save time at check-in
- Use the Visitor Analysis report to see trends in bookings and high-demand time slots
- Use your data insights to speak to people when they are most actively looking to buy your tickets
Optimise your pricing and capacity as the season changes
- Set a small entry fee (e.g. £5) and include a credit towards fruit picked. This helps reduce no-shows
- Use dynamic pricing to charge slightly more for peak dates like school holidays or sunny weekends
- Add schedules / slots gradually, aim to start with guaranteed availability, then add more timeslots in as crops ripen
Use add-ons to turn your PYO into a full-day attraction
Time your ticket releases to suit crop conditions
- We will always recommend selling a limited number of tickets as early as you can as we know 12 weeks ahead is the m.o. for early planners - consider an any day pass and limit it to 100 or just have a few open slots
- For peak weekends, release tickets 10 - 35 days ahead to capture early planners
- For less predictable crop stages, release tickets just 3–5 days in advance
- Use manual capacity releases when you check the field each morning
Social media ideas to drive bookings and engagement
- Countdowns: “🍓 Tickets for the weekend go live tomorrow at 9am mark your calendar!”
- Weather updates: “Perfect picking weather all weekend 🌤️ just released extra slots for Sunday”
- Behind-the-scenes Reels: Field prep, fruit checks, or staff setting up the farm
- Ripeness reports: “This week: strawberries ✅, raspberries 🌱 check what’s ripe and book now”
- Polls: “Which fruit should we feature next? 🍓🫐 Vote in our Stories!”
- Shoutouts: “Tag us in your photos for a chance to win a free punnet! 📸 #PickWithUs”
- Quick tips: “How to pick the perfect strawberry 🍓 in 15 seconds”
- Upsells: “Strawberry swirl ice cream made from today’s pick only available this weekend!”
Use your data to boost loyalty and plan ahead
- Send updates using past email addresses: let visitors know about ripeness, restocks, or events.
- Identify repeat visitors and offer them early bird access or priority slots.
- Use the Checkout Analysis report to spot online booking trends (e.g. Friday evening) and adjust release social posts accordingly.
Don’t forget the extra features (in Apps) that make a difference
- ✅ Self Serve enabled – so customers can reschedule themselves
- ✅ Post-purchase email customised – let visitors know what to expect
- ✅ Weather messaging ready – have a plan for wet weekends e.g. understand how to broadcast messages to your customers
- ✅ Cancellation / Booking policies eg. no refunds but we will convert to voucher
What this means for your business
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Written by
Emma Latham is a Senior Customer Success Manager at Beyonk and has worked with Beyonk’s clients since 2022. Emma’s experience in the visitor economy goes back further. As Membership Manager at a county destination marketing organisation, Emma brought in over 100 new members in 12 months. Before that, Emma ran a yoga retreat business in Bali, managing everything from bookings to delivery across 25 retreats. Emma writes many of Beyonk’s monthly Boost your bookings guides, turning seasonal demand, pricing and policy changes into practical steps for operators.
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